FAQs

PAYMENT:

What payment methods do you accept?

We currently accept credit cards or PayPal. 

Do you charge sales tax?

Since we are based in Prosper, Texas residents must pay sales tax. All shipments sent outside of Texas are tax free.

 SHIPPING:

 How can I check the status of my order?

All orders are hand packed by employees with love out of our Prosper, TX office. Please allow a few business days for us to receive, pack, and ship your order. 

You will receive an order confirmation email once your order has been placed. When your order has shipped, you will receive a shipping confirmation email that will include your tracking information. You will typically receive your product within 7-10 business days of placing your order online, if you select standard shipping at check-out. 

If you are having issues tracking your order or have not received your item within 10 business days, reach out to us at hello.oneom@gmail.com. 

What is the price of shipping?

Shipping is $7.00 for all orders.

Do you ship internationally?

At this time, we only ship within the United States. We hope to offer expanded international shipping soon. 

RETURNS:

What is your return policy? 

We offer free returns for nearly all items that are returned within 30 days of delivery with three exceptions - items shipped internationally, "upcycled" (labeled as such), and "art" (labeled as such) are final sale. 

To initiate a return, simply email us at hello.oneom@gmail.com. During the return process, our team would be happy to help select another item, or refund to the original payment method. 

Please note that in order to be eligible for a return, all items must be unworn, unwashed, and without alterations. 

We request that you send the item back in its original packaging (the return shipping label we will send you will be formatted for this package size). 

SIZING:

How do your women's shirts fit?

Our shirts are 55% hemp, 45% organic cotton with a tailored flattering fit that is not too tight. They run true to size, but there can be some variation in lengths due to the natural materials. 

How do your men's shirts fit?

Our shirts are 55% hemp, 45% organic cotton with a comfortable fit, not baggy, not tight. They run true to size, but there can be some variation due to the natural materials. 

OTHER:

Any additional questions? 

Send us an email at hello.oneom@gmail.com we'd be happy to help you in any way we can!